What to Do Immediately After a Car Accident in Lebanon
After an accident, check everyone's safety first. Then keep the photos and details you'll need for your insurance claim.
1. Check for injuries and get everyone to safety first
Check whether anyone is hurt. Call the Lebanese Red Cross on 140 if someone needs medical attention. If the cars are blocking traffic and can be moved safely, photograph their original positions before moving them aside (see step 3).
2. Call the police for a report
For more than a very minor scrape, it is usual in Lebanon to call the Internal Security Forces on 112 and have an officer attend. Insurers generally rely on the police report when assessing a claim, especially if someone is injured or fault is disputed.
3. Take photos before anything changes
Use your phone to photograph or film:
The vehicles' positions
Show both cars where they stopped, the road, skid marks and nearby traffic signs.
The damage, close up
Photograph the damage on both cars from several angles.
The number plates
Include your plate, the other driver's and any other vehicles involved.
The other driver's documents
Their driving licence, car registration (Mulkiyye) and insurance card, if available.
4. Exchange information
Get the other driver's full name, phone number, plate number and insurer's name if known. Ask witnesses for their contact details too. Their account may help if there is a disagreement later.
5. Call your broker before you agree to anything
Once everyone is safe and you've recorded the scene, call us on +961 1 482 888 before signing anything or agreeing a settlement with the other driver. We'll explain your cover and the documents needed to start the claim. You can also use our list of insurer claims numbers to contact your insurer directly.
6. Keep everything together
Keep the police report, photos, repair estimates and copies of everything sent to the insurer together. A complete file helps the claim move along.
General information, not legal advice. Cover depends on your policy and the accident. For help with your claim, contact us.
Frequently Asked Questions
What should I keep for my car accident claim?
Keep photos taken safely, driver and vehicle details, insurer contacts and any official report or reference. Ask your broker or insurer what else they need.
Does reporting an accident guarantee payment?
No. Reporting starts the process; the insurer still needs to assess the claim against your policy and the accident details. Contact your broker or insurer promptly for the reporting steps.
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